Patient Advocacy

Our Medical Records for Sale? The Launch of Google’s Project Baseline

With the premiere of “The Immortal Life of Henrietta Lacks” movie, the issue of informed consent about our own body tissues and medical information has resurfaced.  The Verge (see below for link) recently reported that Google through their Alphabet Verily division is launching Project Baseline to enroll 10,000 participants to use their medical test results and other […]

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Adventures in Misdiagnosis: The “Sinatra” infection?

There’s so many ways that mistakes are made in the health care chain. Sometimes, I think our medical information falls prey to a game of “Telephone” where the story gets changed as it gets passed along. Here’s something that happened to me recently: I received a call from my doctor’s office with the results of bacterial culture […]

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Patient Safety: Hospital Medication Mistakes

The World Health Organization just announced that they are targeting medication mistakes which they say kill one person per day and injures 1.3 million per year. Their goal is to work with health care professionals to stop these errors from happening. My goal as a patient advocate is to educate people, especially those going to […]

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Wise Health Care Consumer Guide: Understanding Colonoscopy Billing

One of the major benefits of the Affordable Care Act (ACA) was the preventative care coverage. This has led many of us to take the wise step in early detection screening. Yet, there are still things to know to be a wise health care consumer when going in for one of these exams: #1) This […]

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Medical Records: Don’t leave the ER without them!

While in a life or limb-threatening emergency, emotions run high and it’s difficult to think of what comes next. Yet, whether admitted to the hospital or discharged, it’s always a good idea to ask for the medical records before leaving. Why is this so important? When I get calls from frustrated or angry clients, it’s […]

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Taming High Medical Bills? Partnership=Success!

Last Friday evening, I got a text from one of my clients asking me to check my email. There I found the financial aid letter that reduced my client’s hospital bill from $30,000 to $7,000—saving them $23,000. I was so glad my client let me know—it was a great way for both of us to celebrate […]

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Fax Machines: Still the Heart of Health Care

Many people are surprised when they are asked to fax health care information in order to handle medical issues.  It’s important to understand that unlike emails, faxes cannot be hacked, so they are the perfect way to keep our personal information private. Yet, many people have gotten rid of their fax machines in favor of better, faster […]

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Urgent Care: Know Before You Go

Urgent or emergency care comprises most of the calls I get from frustrated clients. Due to an accident or sudden illness, the overwhelming urge to jump in a car to find immediate help is overwhelming. Especially with urgent care, it is very important to know what to do when making these health care decisions to […]

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Medical Selfies? Good idea!

Last December, I woke up to see my left eyelid so swollen that I looked like I had been punched out by someone. I called my eye doctor, thinking that this was just a really bad eyelid infection or stye (medical term: hordeolum) but wanted a professional opinion. Good thing I went, as it was […]

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Breaking Good – Saving Walter White

The series “Breaking Bad” kept TV audiences (including myself) enthralled with all the twists and turns—all fueled by the main character, Walter White, being diagnosed with a terminal cancer that supposedly was only treatable through very expensive means. If only Walter had been able to access the intervention of a patient advocate! Patient advocacy is […]

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